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HOME ELEMENTS LIMITED

14 Botha Road, Penrose, Auckland 1061, New Zealand

+(64) 9 5713151

HOME ELEMENTS

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Privacy Policy

Effective Date: July 9, 2026

1. Introduction

Welcome to Home Elements Limited. We operate the e-commerce website www.homeelementsnz.com (the “Site”). We value your privacy and trust. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, make a purchase, or interact with us.

By using our Site, you agree to the practices described in this policy. If you do not agree with these terms, please do not use our services.

2. Who We Are

  • Company Name: Home Elements Limited
  • Website: www.homeelementsnz.com
  • Physical Address: 14 Botha Road, Penrose, Auckland 1061, New Zealand
  • Email Address: moonlit@homeelementsnz.com
  • Phone Number: +(64) 9 5713151

3. Information We Collect

We collect several types of information to provide and improve our services to you.

Information You Provide Directly

  • Account Details: Name, email address, password, and username created when you register.
  • Contact Information: Shipping address, billing address, phone number, and email address.
  • Payment Information: Credit card details, billing address, and transaction history. Note that we do not store full payment card numbers; they are processed securely by third-party payment processors.
  • Customer Support: Any information you provide when communicating with our customer service team via email, contact forms, or phone calls.

Information Collected Automatically

  • Device Data: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages viewed, links clicked, time spent on the Site, products searched for, and referral sources.
  • Cookies and Tracking Technologies: Small data files placed on your device to enhance navigation, remember preferences, and analyze web traffic.

4. How We Use Your Information

We use your personal data for specific, lawful purposes, including:

  • Processing and fulfilling your orders, including sending order confirmations, shipping updates, and invoices.
  • Managing and maintaining your online customer account.
  • Providing customer support and responding to your inquiries.
  • Sending promotional emails, newsletters, and special offers (you can opt-out at any time).
  • Improving our website functionality, product offerings, and user experience.
  • Preventing fraudulent transactions, unauthorized access, and other illegal activities.
  • Complying with legal obligations, tax regulations, and accounting requirements in New Zealand.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners essential for running our e-commerce business:

  • Service Providers: Companies that provide website hosting, IT support, email delivery, and customer service management.
  • Payment Processors: Secure third-party gateways to handle your credit card and financial transactions safely.
  • Delivery and Logistics Partners: Courier and shipping companies to deliver your purchased products to your physical address.
  • Analytics and Marketing Partners: Tools like Google Analytics to help us understand how users interact with the Site and to deliver relevant advertisements.
  • Legal Compliance: Public authorities, regulators, or law enforcement if required by New Zealand law or to protect our legal rights.

6. Cookies and Tracking Technologies

Our Site uses cookies to optimize your shopping experience.

  • Essential Cookies: Necessary for the website to function, such as keeping items in your shopping cart.
  • Performance Cookies: Help us analyze traffic patterns and fix technical errors.
  • Functional Cookies: Remember your settings, such as language preferences or login status.
  • Marketing Cookies: Track browsing habits to show targeted advertising based on your interests.

You can manage your cookie preferences through your web browser settings. Disabling cookies may limit your ability to use certain features on our website.

7. Data Security

The security of your personal information is a top priority for Home Elements Limited. We implement strict technical, administrative, and physical security measures to protect your data against unauthorized access, loss, alteration, or disclosure.

  • We use Secure Sockets Layer (SSL) encryption for transmitting sensitive data during checkout.
  • We restrict access to personal data to employees and contractors who need the information to perform specific jobs.
  • While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining data to provide services, resolve disputes, maintain accurate financial records, and comply with statutory legal and tax obligations in New Zealand. When data is no longer required, we securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you have specific rights regarding your personal information under the New Zealand Privacy Act 2020 and other global privacy laws (such as GDPR or CCPA if applicable to international buyers):

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Correction: You can ask us to correct inaccurate, outdated, or incomplete information.
  • Right to Erasure: You can request the deletion of your account and personal data under certain conditions.
  • Right to Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email or contacting us directly.

To exercise any of these rights, please contact our privacy officer at moonlit@homeelementsnz.com.

10. Third-Party Links

Our website may contain links to external websites, plugins, or applications operated by third parties. Clicking on those links may allow third parties to collect or share data about you. Home Elements Limited does not control these external sites and is not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Children’s Privacy

Our website and services are intended for adult consumers. We do not knowingly collect personal information from individuals under the age of 18. If we discover that a child under 18 has provided us with personal details without parental consent, we will delete that information immediately from our servers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational needs, or legal requirements. Any modifications will be posted directly on this page with the updated “Effective Date.” We recommend reviewing this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please reach out to us using the contact details below:

  • Home Elements Limited
  • Address: 14 Botha Road, Penrose, Auckland 1061, New Zealand
  • Email: moonlit@homeelementsnz.com
  • Phone: +(64) 9 5713151